Define how the business creates value, acquires customers, delivers the offer, earns revenue, and handles major costs.
By the end of this upgrade you will have a clear, written business model describing how the business creates value, reaches customers, delivers the offer, earns revenue, and covers its major costs.
State clearly what specific outcome or result the business delivers for the customer, and why it's better than existing alternatives.
Specify exactly who you're selling to and how you'll reach them (referrals, social media, cold outreach, marketplace, partnerships) based on where your validation conversations came from.
Outline the exact steps from customer purchase to receiving the product or service, noting any tools, suppliers, or your own time required at each step.
Decide how the business earns money: one-time sales, subscription, retainer, commission, or hourly — and why that model fits your offer and customer behavior.
Identify fixed costs (software, insurance, licensing) and variable costs (materials, contractor time, payment processing fees) required to deliver the offer.
Contribution margin per sale = price - variable cost per unit
Confirm that expected revenue per customer meaningfully exceeds variable cost per customer before fixed costs are covered.
Break-even customers = fixed costs / contribution margin per sale
Summarize value proposition, customer segment, acquisition channel, delivery process, revenue model, and cost structure in a single one-page document you can revisit and share.
Quarterly
Business structure, licensing, and tax obligations vary by location and entity type — confirm requirements with a qualified professional before operating.